How to Reach Us
The easiest way to contact Bithoex is to use the form on this page. You can also email us directly at contact@bitshoex.com.
To help us respond quickly, please include:
- Your name and a valid email address
- A clear subject line
- A short description of your question or request
- Links to any relevant pages or articles
Sending one detailed message is usually faster than several short ones, because it gives us everything we need to help in a single reply.
Response Time
We read every message. You can usually expect a reply within 1 to 2 business days. During busy periods or holidays, responses may take slightly longer. We appreciate your patience.
What You Can Contact Us About
- General questions: Ask us about Bithoex, how our platform works or where to find information.
- Feedback: Tell us what you like and what we could improve on the website or in our articles.
- Corrections: If you spot an error in one of our articles, let us know the page URL and what needs fixing. The Bithoex Editorial Team reviews every correction request.
- Partnerships: Reach out about collaborations, media inquiries or business opportunities.
Protect Yourself: We Never Ask for Sensitive Credentials
Bithoex will never ask you for your password, seed phrase, recovery phrase or private keys, whether by email, form, chat or social media. Please do not include this information in any message to us.
If someone claiming to represent Bithoex asks for these details, treat it as a scam. Do not respond, and report the message to us at contact@bitshoex.com.
For tips on staying safe, visit our Crypto Security section.
