Effective date: October 17, 2026
This Privacy Policy describes how Bithoex (“Bithoex,” “we,” “us” or “our”) collects, uses and shares information when you visit https://bitshoex.com (the “Website”) or use our related services (together, the “Services”). By using the Services, you acknowledge the practices described in this policy.
1. Information We Collect
Information You Provide
We collect information you choose to give us, such as:
- Contact details: your name and email address when you use our contact form, email us or subscribe to updates.
- Message content: the questions, feedback or other information you include in your communications.
- Account information: if you register for an account or use platform features, the details you provide during registration and use.
Information Collected Automatically
When you use the Website, we and our service providers may automatically collect:
- Device and browser information, such as browser type, operating system and screen size
- Your IP address and approximate location derived from it
- Pages viewed, links clicked, referring URLs and time spent on pages
- Dates and times of visits
2. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Website, remember your preferences, understand how the Website is used and improve it. Some cookies are essential, while others are used for analytics or advertising and may be placed by third parties.
You can control cookies through your browser settings and, where available, through our cookie consent tool. For full details, please read our Cookie Policy.
3. Analytics
We may use third-party analytics services to understand how visitors find and use the Website. These services may collect information such as pages visited, session duration and general device data, often using cookies. We use this information in aggregated form to improve our content and user experience. You can typically opt out of analytics tracking through browser settings or the opt-out tools offered by the analytics provider.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate and maintain the Services
- Respond to your questions, feedback and requests
- Send updates or newsletters you have requested, which you can unsubscribe from at any time
- Analyze usage trends and improve our content and features
- Detect, prevent and address fraud, abuse, security incidents and technical issues
- Comply with legal obligations and enforce our Terms & Conditions
Where required by law, we rely on legal bases such as your consent, the performance of a contract, our legitimate interests or compliance with legal obligations.
5. How We Share Information
We do not sell your personal information. We may share information in the following situations:
- Service providers: with trusted vendors who help us with hosting, analytics, email delivery, security and similar functions, under obligations to protect your data.
- Advertising and affiliate partners: limited technical data may be collected by partners whose ads or links appear on the Website, as described in our Cookie Policy.
- Legal reasons: when we believe disclosure is required by law, regulation, legal process or to protect the rights, property or safety of Bithoex, our users or others.
- Business transfers: in connection with a merger, acquisition or sale of assets, in which case your information may be transferred as part of that transaction.
- With your consent: in any other situation where you have given permission.
6. Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements. Contact messages are retained for as long as needed to address your request and maintain reasonable records. When information is no longer needed, we delete or anonymize it.
7. Data Security
We use reasonable administrative, technical and physical safeguards designed to protect your information, such as encrypted connections (HTTPS) and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Bithoex will never ask you for your password, seed phrase or private keys. Please never share them with anyone.
8. Your Privacy Rights
Depending on where you live, you may have rights over your personal information, including under the EU and UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as amended. These may include the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information, subject to certain exceptions
- Restrict or object to certain processing, including direct marketing
- Data portability, meaning a copy of your data in a usable format
- Withdraw consent at any time where processing is based on consent
- Opt out of the sale or sharing of personal information for targeted advertising, where applicable
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, email us at contact@bitshoex.com. We may need to verify your identity before responding. You may also have the right to lodge a complaint with your local data protection authority.
9. Marketing Communications
If you subscribe to updates from Bithoex, you can unsubscribe at any time by using the link included in each email or by contacting us. Even after you opt out of marketing messages, we may still send you important non-promotional messages, such as replies to your requests.
10. International Data Transfers
Your information may be processed in countries other than your own, which may have different data protection laws. Where required, we take appropriate steps to ensure that such transfers are protected by suitable safeguards.
11. Children’s Privacy
The Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
12. Third-Party Links
The Website may contain links to third-party websites, exchanges, wallets or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. If changes are significant, we may provide additional notice. Your continued use of the Services after an update means you accept the revised policy.
14. Contact Us
If you have questions or requests about this Privacy Policy or our data practices, please contact us at contact@bitshoex.com or through our Contact Us page.
